FAQS
The Answers You Need
How long does it take to receive my purchase?
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text message.
Do your products fit true to size?
Most of our products fit true to size! If for any reason your order doesn't fit the way you would like we offer a 30 day full refund in which we will either send you the correct size or provide you 100% cash back!
Do you accept returns?
Massthetics will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 30 days from the receipt of the orignal order. Items cannot be returned without all Massthetics tags still attached and must be in their original packaging.